Insights

People at Table with Laptops

Hiring a digital agency isn’t cheap but is worth it

Hiring a digital agency can seem like an unnecessary expense, but it is the best investment you’ll ever make. 

The Illusion of Authenticity How Brands are Watering Down Social Media (1)

The Illusion of Authenticity: How brands are watering down social media

The critical question arises: Can true authenticity be achieved by brands online?

Influencer Marketing

Influencer accountability on social media

The internet is full of glossy photos, catchy captions, and influencers telling you why you need that beauty product, travel package, or fitness plan.

influencer marketing

Influencer marketing: is it right for you?

Influencer marketing is unavoidable in our digital lives, but is it right for your business?

Hashtag Etiquette in 2021 (2)

Hashtag etiquette

Businesses often ignore hashtag etiquette, using hashtags recklessly and without a solid strategy. But should you be so carefree? 

social proof

Social proof: what is it, and why is it important? 

If you work in marketing, you’ve likely heard of the term ‘social proof’. But what does it mean exactly? Let’s find out.

coffey and tea blog posts

6 reasons why blogging is an important marketing strategy

Blogging is an important part of your marketing strategy because it helps you be seen by people who actually want to find you.

storytelling

How big brands use brand storytelling

Brand storytelling is the key to setting your business apart from the pack in today’s option-filled and competitive world.

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Why keeping your social channels current still matters (more than ever)

Stale social media costs you trust you cannot buy back. Here is why keeping your channels current is one of the most important things a tourism or hospitality brand can do in 2026.

online branding

Why building your brand online is the most important commercial decision you will make

Australian consumers are changing the way they spend, and it’s all the more reason why you should be building your brand online.

social media platforms

Social media in 2026: still the most powerful tool in your marketing stack

Is a tourism brand that isn’t active on social media even a tourism brand? Never underestimate the importance of social media.

bad customer service

Don’t let bad customer service drive customers away

Bad customer service is a silent killer for your business. Poor experiences not only drive customers away but also tarnish your brand’s reputation.